Refund Policy

Overview

PipPrime Capital maintains a strict refund policy aligned with the nature of our evaluation services. Please read this policy carefully before making a purchase.

1. General No-Refund Policy

All challenge fees are non-refundable once payment is confirmed and trading credentials have been issued. By completing a purchase, you acknowledge that the service (access to a simulated evaluation account) has been delivered upon credential issuance.

2. Exceptions — When Refunds May Be Granted

We may consider refund requests in the following limited circumstances:

• Technical failure: Credentials were not delivered within 24 hours due to a platform error on our side and the issue cannot be resolved
• Duplicate payment: A payment was processed twice for the same order due to a system error
• Unauthorized transaction: Verifiable evidence that the transaction was not authorized by you

Refund requests based on trading performance, rule violations, or change of mind are not eligible.

3. Fee Rebate (Not a Refund)

Some challenge plans include a fee rebate upon successful completion of the evaluation. This is a separate benefit paid after passing all phases — it is not a refund of the original purchase.

4. How to Request a Refund

To submit a refund request for an eligible exception:

1. Email support@pipprimecapital.com within 7 days of purchase
2. Include your account email, order ID, and reason for the request
3. Our team will review and respond within 3–5 business days

Approved refunds are processed to the original payment method within 5–10 business days.

5. Chargebacks

Initiating a chargeback without first contacting us will result in immediate account suspension and may be reported for fraud. We encourage you to resolve disputes directly with our support team first.